Shipping Policy

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Expect delays in shipping times during periods of uncontrollable circumstances (i.e. COVID-19 pandemic).  Also, during special sales and peak seasons (i.e. Holidays, Mother's Day, etc.) expect delays in shipping times.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.   FREE Shipping for orders $30 and over.

 

Local delivery

Free local delivery is available for orders over $30 within 10 miles of Roseland/Chicago area. For orders under $30, we charge $8 for local delivery.

Deliveries are made from 3:00pm-9:00pm on Tuesdays and Thursdays, and from 10:00am-3:00pm on Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at a specified location given when you call us directly. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00am-4:00pm on Monday thru Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Canada. 

At this time, we do not ship to countries other than Canada. 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Yeah Those Cookies is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10-12 days of receiving your shipping confirmation email, please contact us at yeahthosecookies@gmail.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Unfortunately, Yeah Those Cookies does not ship to P.O. Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at yeahthosecookies@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Read our full Refund Policy here.  If you have any further questions, please don't hesitate to contact us at yeahthosecookies@gmail.com.